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#117 Conflict Resolution

Time: November 4, 2015, 9:00 am - 10:00 am

Speaker: Shawn DeRosa

Conflict is a normal part of our everyday life. Many people fear conflict, but conflict itself is not a problem - it is what we do with it that counts. Angry patrons, fighting children and employee disagreements are just a few examples of how leisure service professionals must deal with conflict. This session will offer proven strategies for reducing conflict in the recreational setting.

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